Refunds and Returns
Return & Refund Policy
We take pride in the quality and craftsmanship of our custom hats. Each item is made to order with care and precision, tailored to your unique design and specifications.
🧵 Custom Orders Are Final Sale Due to the personalized nature of our products, all custom-made items are non-refundable and non-returnable. Once an order is placed and production has begun, it cannot be canceled, altered, or exchanged.
📦 Damaged or Defective Items If your item arrives with a manufacturing defect or was damaged during shipping, or during delivery, please get in touch with us within 7 days of delivery. We’ll gladly work with you to resolve the issue by offering a replacement or store credit if appropriate. Proof of damage (photos) may be required.
👍 Your Satisfaction Matters We want you to be fully satisfied with your experience. If you have any concerns about your order, don’t hesitate to reach out to our team. We're here to help!
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